Support
Customer support
Have questions about plans, credits, billing, or need help with the platform? Our team replies within 24 business hours.
Support hours
Our team is available to answer questions and requests.
Monday–Friday, 9:00 a.m.–6:00 p.m.
Brasília time (UTC−3) · replies within 24 business hours
What can we help with?
- Questions about plans, credits, and billing
- Problems generating motion videos or carousels
- Subscription cancellation and payment refunds
- Recovering access to your account
- Erros, bugs e relatos de comportamento inesperado
- Suggestions for improvements and new features
How to contact us
Email contato@motionads.com.br with a description of the problem, screenshots if possible, and the email registered to your MotionAds AI account. More detail helps us resolve it faster.
Our commitment to your privacy
We never request passwords, verification codes, or card details by email. If you are unsure whether a message is authentic, read our Privacy Policy .
Useful links
MotionAds AI · Wallace de Paula Silva Desenvolvimento de Software LTDA · CNPJ 59.520.781/0001-98